Elasticsearch, Logstash, and Kibana appreciate the advantage of obtaining lively and useful communities. You've our assurance of superior-high-quality support and single source of reality as an Elasticsearch Assistance client, nevertheless the Elastic community will also be a valuable resource for yourself whenever you will need it.
When you are in cost-free trial, you will also be eligible to have the Elasticsearch Provider Standard amount support for as long as the demo is active.
If you're using a distribution record as your registered email, It's also possible to sign up a second e mail address with us. Just open up a circumstance to allow us to know the identify and electronic mail tackle you want being added.
In the Elasticsearch Provider Console: Visit the Support web page or decide on the support icon, that appears similar to a lifestyle preserver, on any website page during the console. Get in touch with us by e mail: [email protected]
Incorporate the deployment ID you want assist with, particularly if you might have many deployments. You could find the deployment ID to the overview webpage for your personal cluster during the Elastic Cloud Console.
If you have any specialized inquiries that aren't for our Support workforce, hop on our Elastic Local community message boards and obtain solutions from your professionals within the community, including people today from Elastic.
We can offer support regardless of whether your surroundings is on-prem or during the cloud. Speak to our workforce to debate your distinct infrastructure and prerequisites, which include SLAs and protection desires.
Should you have any technical issues that are not for our Support workforce, hop on our Elastic Neighborhood boards and acquire responses from your industry experts inside the Group, which includes persons from Elastic.
In the event you Speak to us by email, remember to use the e-mail address which you registered with, to ensure we will let you much more swiftly.
Explain the situation. Involve any related specifics, like mistake messages you encountered, dates and situations when the problem occurred, or anything you're thinking that could possibly be practical.
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Looking for crisis Elasticsearch support? Are you having operational issues with your self-managed Elasticsearch cluster in production setting?
By e mail: [email protected]. If you contact us by e-mail, make sure you use the email handle that you simply registered with, in order that we will help you more speedily. If you're using a distribution list as your registered e mail, You can even register a next e mail deal with with us.
Explain the situation. Incorporate any appropriate particulars, including mistake messages you encountered, dates and instances when the issue happened, or anything you think Elasticsearch support could possibly be valuable.
Our support webpages have been furnished in English, to translate to your desired language You should utilize the developed-in translate functionality in Chrome or Firefox.
With the discharge of The brand new Support Portal, even In case you have an present account, you may be prompted to update your password.
To learn more, Test Quality Support Providers Plan. For anyone who is on an ordinary membership, therefore you have an interest in upgrading your support level, remember to Speak to us. We also suggest you read our best procedures tutorial for getting the most out of one's support knowledge:
Lots of people offer support and afterwards don’t wander the stroll. Being a pure open up source corporation, we could only differentiate on value and support, and we treatment deeply about sustaining fantastic support and solving our customers’ issues immediately.
As an Elasticsearch Support client, you are going to obtain an electronic mail with Directions the way to log in on the Support Portal, in which you can monitor both of those existing and archived cases.
By contrast, if you click on a Microsoft-supplied advert that appears on DuckDuckGo, Microsoft Advertising and marketing will not affiliate your ad-click on conduct which has a person profile. In addition it isn't going to retail store or share that details besides for accounting functions.