Elasticsearch, Logstash, and Kibana take pleasure in the advantage of acquiring lively and practical communities. You have got our assurance of superior-excellent support and single supply of real truth as an Elasticsearch Services shopper, however the Elastic community will also be a useful resource in your case when you will need it.
If you are in cost-free demo, you are also qualified to find the Elasticsearch Assistance Regular amount support for as long as the demo is Energetic.
The principle focus of support is to guarantee your deployment exhibits a environmentally friendly standing and is available. There isn't a guaranteed First or ongoing response time, but we do try to engage on every issue within a few company times.
Through the Elasticsearch Support Console: Go to the Support web page or select the support icon, that appears just like a daily life preserver, on any website page inside the console. Make contact with us by email: [email protected]
Include things like the deployment ID that you would like help with, particularly if you have got a number of deployments. Yow will discover the deployment ID over the overview website page in your cluster in the Elastic Cloud Console.
Should you be on an Elasticsearch Support Regular membership and also you have an interest in shifting to Gold or Platinum support, you should Get in touch with us. We also propose that you choose to read through our best practices manual for receiving the most out within your support experience:
We can offer support regardless of whether your natural environment is on-prem or from the cloud. Speak to our crew to discuss your unique infrastructure and necessities, which include SLAs and stability requires.
When you have any technological queries that aren't for our Support group, hop on our Elastic Group forums and obtain responses from your experts within the community, like people from Elastic.
For those who Call us by e mail, please use the email handle which you registered with, making sure that we will help you additional swiftly.
Explain the condition. Consist of any appropriate details, which includes mistake messages you encountered, dates and periods when the issue transpired, or the rest you think may be valuable.
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In search of unexpected Elasticsearch support emergency Elasticsearch support? Will you be getting operational difficulties along with your self-managed Elasticsearch cluster in production ecosystem?
If you are a different customer who just signed up for Elasticsearch Support, it may take a couple of hrs on your Support Portal use of be put in place. Should you have issues, arrive at out to us at [email protected].
These subscription amounts provide confirmed response times for support difficulties, far better support coverage several hours, and support contacts at Elastic. In addition, it includes support for the way-to and improvement thoughts. The exact support protection relies on your membership degree.
Elasticsearch, Logstash, and Kibana appreciate the good thing about possessing vivid and beneficial communities. You have got our assurance of substantial-high quality support and one source of truth of the matter being an Elastic Cloud person, even so the Elastic community can be a useful source for yourself when you have to have it.
Support is supplied by e-mail or in the Elastic Support Portal. The key focus of support is to ensure your Elasticsearch Company deployment displays a environmentally friendly position and is accessible. There is no confirmed First or ongoing response time, but we do strive to interact on every single challenge inside of a few small business times.
Involve the deployment ID that you would like assist with, particularly if you've numerous deployments. The deployment ID are available within the overview site for your cluster while in the Elasticsearch Services Console.
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Contact us and also a member of our team will achieve out to you in minutes We’ll immediately make it easier to have a deal in position so we could get to work resolving your Elasticsearch concerns and Get the setting operational as rapidly as you can.
Just open up a circumstance to let's know the name and email address you would like to become included. When opening a circumstance, There are many things you can do for getting assist faster: