Elasticsearch, Logstash, and Kibana get pleasure from the good thing about acquiring lively and handy communities. You may have our assurance of high-quality support and single supply of fact being an Elasticsearch Assistance customer, even so the Elastic Neighborhood may also be a useful useful resource in your case when you require it.
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In case you are employing a distribution record as your registered email, You can even sign-up a second email deal with with us. Just open a situation to let us know the title and email handle you prefer to being additional.
From the Elasticsearch Company Console: Visit the Support webpage or select the support icon, that looks similar to a lifetime preserver, on any site while in the console. Speak to us by e mail: [email protected]
Incorporate the deployment ID you want assist with, especially if you may have several deployments. You'll find the deployment ID to the overview webpage in your cluster while in the Elastic Cloud Console.
Should you be on an Elasticsearch Support Regular subscription and you have an interest in transferring to Gold or Platinum support, you should Speak to us. We also advise which you read our greatest tactics tutorial for obtaining the most out of your respective support encounter:
We can provide support no matter whether your environment is on-prem or in the cloud. Make contact with our workforce to discuss your specific infrastructure and requirements, including SLAs and stability desires.
Examine your specific prerequisites Once you enter a support deal with Instaclustr, you may be leveraging more than 300 million node several hours of management and support knowledge with open up source systems, such as the Open Distro of Elasticsearch.
In case you Get hold of us by e-mail, be sure to use the e-mail tackle which you registered with, so that we can assist you additional quickly.
If you just signed up for your demo, you do not get entry to the Support Portal right up until you subscribe. In its place, you are able to ask for support utilizing the other strategies comprehensive During this doc.
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By electronic mail: [email protected]. Should you Get hold of us by e-mail, please use the e-mail tackle which you registered with, in order that we can help you extra promptly. Should you be utilizing a distribution checklist as your registered electronic mail, you can also sign up a next e-mail address with us.
These subscription ranges supply guaranteed reaction moments for support difficulties, greater support coverage several hours, and support contacts at Elastic. In addition it contains support for how-to and growth inquiries. The precise support protection relies on your subscription amount.
Our support webpages have been supplied in English, to translate to your desired language You can utilize the crafted-in translate functionality in Chrome or Firefox.
With the release of the new Support Portal, even if you have an current account, there's a chance you're prompted to update your password.
Involve the deployment ID you want help with, particularly if you may have several deployments. The deployment ID can be found within the overview website page for your personal cluster in the Elasticsearch Services Console.
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As an Elasticsearch Services buyer, you may get an e-mail with Directions the best way to log in for the Support Portal, where you can keep track of equally present-day and archived circumstances.
Just open up a circumstance to let's know the title and e-mail handle you would like to be included. When opening a circumstance, Here are a few belongings you can perform to obtain help faster: