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The most crucial concentration of support is to ensure your deployment exhibits a environmentally friendly standing and is obtainable. There isn't any confirmed Preliminary or ongoing reaction time, but we do try to have interaction on every single concern inside of three business enterprise times.
From the Elasticsearch Support Console: Visit the Support web page or decide on the support icon, that appears like a existence preserver, on any site in the console. Speak to us by electronic mail: [email protected]
Involve the deployment ID that you would like help with, particularly if you might have a number of deployments. Yow will discover the deployment ID over the overview page for your personal cluster from the Elastic Cloud Console.
If you have any technological thoughts that aren't for our Support staff, hop on our Elastic Local community community forums and have answers from the industry experts within the community, such as people from Elastic.
Our managed company pedigree and wide buyer base makes certain that we provide the expertise to fit any buyer setting. It’s what we do each day Each day, we deliver mission important, large overall performance, and normally-on knowledge solutions for our shoppers. Our business is focused on the operational effectiveness of Elasticsearch and complementary open up resource details layer systems. Devoted workforce Elasticsearch support crew is made up of committed engineers and Elasticsearch specialists with considerable operational knowledge. We have the opportunity to assist keep the clusters working effectively and proficiently below many problems and use cases Spin up a cluster in minutes Cost-free Demo
In case you have any technical issues that are not for our Support staff, hop on our Elastic Group community forums and have answers from your experts inside the Neighborhood, together with men and women from Elastic.
For consumers with no an Lively subscription, visit the Elastic Group discussion boards and get answers within the gurus while in the Local community, including people today from Elastic.
Describe the problem. Consist of any pertinent facts, which includes error messages you encountered, dates and occasions when the challenge transpired, or anything else you believe may be practical.
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By e mail: [email protected]. In the event you Get in touch with us by electronic mail, you should use the e-mail tackle that you simply registered with, to ensure that we can help you additional swiftly. If you're utilizing a distribution checklist as your registered e mail, you can also sign-up a next e-mail deal with with us.
These subscription concentrations offer certain response instances for support difficulties, far better support protection hours, and support contacts at Elastic. What's more, it contains support for how-to and advancement thoughts. The exact support coverage will depend on your subscription stage.
Our support internet pages have already been provided in English, to translate to your required language You may use the constructed-in translate operate in Chrome or Firefox.
With the discharge of The brand new Support Portal, even When you have an existing account, you could be prompted to update your password.
Involve the deployment ID that you would like help with, especially if you may have numerous deployments. The deployment ID can be found around the overview web page to your cluster in the Elasticsearch Support Console.
A lot of people sell support after which you can don’t stroll the wander. To be a pure open supply organization, we will only differentiate on price tag and support, and we treatment deeply about preserving good support and resolving our buyers’ issues speedily.
Call us in addition to a member of our team will access out for you within just minutes We’ll promptly assist you obtain a agreement set up so we could get to operate resolving your Elasticsearch concerns and Get the environment operational as rapid as you can.
Just open up a case to let us know the title and electronic mail tackle you would like to get added. When opening a case, there are a few stuff you can perform to acquire help faster: